Steve is a healthcare professional with over a decade of experience in ambulatory operations. He has a track record of implementing transformative, consumer-centric processes that clients value for their ability to simultaneously improve consumer experience and generate revenue. His focus on patient access and consumer engagement positions him as an industry leader in scheduling, capacity, centralized services, and other access-related initiatives. Steve partners with health systems to design, implement, and optimize initiatives that improve outcomes for providers and access for patients.
At ECG, Steve has helped numerous provider organizations reinvent their approaches to patient access, provider capacity, ambulatory operations, consumer engagement, centralized services, provider templates, and referral management. Examples of recent project work include designing and building an automated capacity management tool at a large East Coast academic health system to diagnose and unlock potential capacity, redesigning provider scheduling templates and enabling online scheduling capabilities across 35 specialties for a multiregional health system, and developing a standardized approach to access, scheduling, and referral management for a 40‑specialty pediatric health system. Before joining ECG, Steve worked at Rush University Medical Center as a division administrator and project manager of patient access.
